How Do Our Medical Alert Systems Work?

How do your Medical Alert Systems Work?

You can expect help from us 24/7/365. In an emergency, just press your help button. This will initiate a call to our USA-based call center. An operator will speak to you through our two-way speaker in the main device, assess your situation, and then make the appropriate calls to get you help. Our operator will either contact your local emergency personnel or your emergency contacts. By default, we list 911 to be called first. The user can easily assign family, friends, caregivers, or neighbors to be contacted before 911.

Why can't I just use my cellphone to call for help?

Every second matters after a fall. Cellphones are usually tucked away in a pocket, purse, or require multiple steps just to make a phone call. Our medical alert systems have a simple push-button or automatic fall alerts that will immediately connect you to our USA-based emergency monitoring center. In addition, our mobile and smartwatch systems can share your precise location with our emergency operators. If you rely on a cellphone while you are out, how will you get up to check the street you're on?

Who should use a medical alert system?

Medical alert devices are designed to help people who fall into any of the following categories:

• Live alone or left alone for extended periods by caregiver.
• Use mobility assisted devices (walkers, canes, crutches, wheelchairs).
• Have functional limitations in performing two or more ADL (activities of daily living).
• Live in an unsafe neighborhood, or feel unsafe at home.
• Have home safety hazards which are not correctable, or expense considerations.
• Are more than 75 years of age.
• Have sensory deficits (vision or hearing).
• Have a history of falls.
• Have been hospitalized within the last 12 months.
• Are physically frail.
• Have a history of medication management problems.
• Have a cognitive deficit.

What if I live in a rural area? Can you still provide medical alert service?

As long as you have a compatible home phone and power we can provide service with most of our medical alert devices. Our In-Home Cellular Medical Alert System and Mobile Devices are powered by 4G LTE AT&T or Verizon network coverage in your area.

Among our mobile medical alerts, we recommend the All-in-One 2 over the SOS Micro for people living in rural areas because SOS Micro relies on WiPS for location tracking.

Our Care Consultants will be able to evaluate your location to confirm if the network coverage is sufficient enough to give you proper coverage.

How long does it take to get a response once the medical alarm is triggered?

It takes about 45 seconds or less for you to hear the live emergency dispatcher through the two-way speaker. When you press the button, you will hear the alert sound as it connects to the monitoring center.

Are medical alert systems covered by Medicare?

Traditional Medicare doesn't cover medical alert systems, but some Medicare Advantage (Part C) plans and private insurers do. You may also be able to use your HSA or an employer plan to pay for your system. Learn more about Medicare and medical alert systems.

Will this interfere with my pacemaker?

Our wearable in-home buttons do not interfere with pacemakers. Our mobile systems have tiny magnets due to an internal speaker for two-way communication. It is always advised to check with your Care Provider to ensure the best and safest results.

Are your medical alert devices waterproof?

Our wearable help buttons are 100% waterproof. The SOS All-In-One, SOS Mobile and SOS Smartwatch are water-resistant and can withstand wet environments like the shower, so long as they aren’t submerged.

Do I need a landline to use a medical alert system?

No. All of our services include systems with LTE cellular.

Do you call family in an emergency?

Yes. You can set up your emergency contact list to call family, friends, or neighbors prior to contacting emergency personnel.

What is the battery life of your medical alert systems?

Our wearable buttons have a 5 year battery life and doesn't need to be charged. Our mobile devices can last anywhere between 1-6 days before needing a recharge.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs. Do I have to sign a long-term contract? Bay Alarm Medical does not require a long-term contract. Unlike some companies, we want to keep things simple. We will cancel your account once we receive all of the equipment in working/original condition without any cancellation fees.

Is there a trial period available for the Bay Alarm Medical Alert System?

Yes – In accordance with our 15-day refund policy, you may place an order with us and try out the system.

If for any reason you need to cancel your Bay Alarm Medical services, simply give our office a call at 1-877-522-9633 to let us know that you are cancelling. You will receive proper power down instructions as well as steps to return the device(s) back to our office. We recommend you get a tracking number to track the package back to us.

IMPORTANT: The account is not fully canceled until the equipment has been returned in working condition AND processed. You will receive an email confirmation once it has been canceled. We recommend you return and postmark the package on or before the next bill date.

Bay Alarm Medical does not hold customers to contracts, so you may cancel at any time without cancellation fees.

Return Address: Bay Alarm Medical Cancellations
1140 Galaxy Way, Suite #150
Concord, CA 94520

What happens if the medical alert base station or pendant breaks?

If you lose or break the pendant, a new one can be purchased online or by phone.

We offer a Premiere Protection Plan (Warranty) at an additional cost which allows for one unit replacement per contractual year and all lost or damaged accessories are 50% off its current replacement value.

Main devices: If you have multiple devices (i.e. Both In-home & SOS Mobile), we would replace one device and the second would only be covered at 50% if both are damaged/lost/etc. in the same contractual year. If you have additional questions regarding replacements or our Protection Place, please call us at 1-877-522-9633.