Bay Alarm Medical App
We’ve made managing your Bay Alarm Medical experience even easier. Check & update your account information without the hassle of calling in.
Manage Your Account
Keep track of your loved one’s account & safety.
Account Status & History
Manage your loved ones account status, purchase history, and more!
Maintain Safety Plan
Keep your loved ones safety plan up to date. Make changes to emergency contacts and home entry information.
Caregiver Tracking
Utilize the Caregiver Tracking feature for added peace of mind. Pin point mom's location and access device details to keep her safe.
Bay Alarm Medical App Features
Keep mom and dad’s account connected and up to date
App Guide
App Guide Check out our online Bay Alarm Medical App Guide to help you get started.
Update Info
Update Info Easily update mailing & shipping addresses right through the app.
Make Payments
Make Payments Use the app to keep your subscription current. Update credit cards and view account status.
Order History
Order History Keep track of previous and current orders.
Caregiver Tracking
Caregiver Tracking Utilize location tracking, battery notifications, and more for added peace of mind. *Available for SOS Mobile & SOS All-in-One device users only
Caregiver Tracking
for Mobile Users
Caregiver Tracking is featured within the Bay Alarm Medical App and included with all SOS All-In-One and SOS Mobile Packages.
Pinpoint Device Location
Pinpoint Device Location Access your loved one’s last known location and ping the device. Location data provided by Google Maps.
Battery Life
Battery Life Check the device’s connection status and battery life. Get notifications when the device’s battery is low to ensure your loved one charges the device.
Ring Device
Ring Device This feature allows the caregiver to ring into the device in the case that the device has been lost/misplaced.
Caregiver Tracking App Features
Pinpoint-Accurate Device Location Tracking
Check in on mom’s current location in real-time, access her location history, and get notified if battery levels are low. Caregiver Tracking is featured within Bay Alarm Medical’s Account Manager App and included with all SOS All-In-One Packages.
Download NowAvailable only for SOS Mobile & SOS All-in-One device users.
Frequently Asked Questions
Why should I download the mobile app?
The Bay Alarm Medical App is optional, but highly recommended. Not only does it allow you to track the location of your SOS mobile device, it also offers an easier way to keep track of account details and gives you the ability to make account changes.
Our customer service team is always happy to help by phone, but the app provides simple and quick access without the need to call in. Please note: For the safety and protection of the user, some changes can only be made by phone.
Who has access to the Bay Alarm Medical mobile app
The Bay Alarm Medical App is available for all active accounts. The account will be created with the email on the account. Currently, access is only granted to one email per account.
What if I need help logging into my app?
We’re happy to help! Check our out Bay Alarm Medical App Help Guide or give us a call at 1-877-522-9633.
Does Caregiver Tracking work for the SOS Home?
Caregiver Tracking is a device tracking feature specificaly built for our mobile suite of products. This includes SOS Mobile, SOS Micro, SOS All-in-One, SOS All-In-One2, and the SOS Smartwatch. Because the SOS Home is designed to stay plugged inside the home, Caregiver Tracking isn’t offered.
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