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By requesting a consultation from Bay Alarm Medical, you provide your consent for Bay Alarm Medical to contact you via phone, email, text, pre-recorded messages as well as your mobile number using automated technology regarding select offers.

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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.8
Based on 12396 reviews
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I lady was very helpful and considerate, understanding of my problem. Wa able to help me quickly.
Nancy Phelps
Nancy Phelps
23:16 03 Sep 24
Brian provided excellent, courteous service.
Edward Rath
Edward Rath
22:55 03 Sep 24
I think everything went quite well with getting my sister Nancy’s Bay Medical device back and processing her account cancellation.
Susan Wall
Susan Wall
21:50 03 Sep 24
I thought of more information I thought Bay Medical should know. The rep was Mason. Not only was he very courteous but gave me extra information I didn’t know about when registering… how the payment... would be made, family contacts, and information about buttons to use for stairs and the bathtub. It was an enjoyable call! Thank you.read more
Marion Ahmad
Marion Ahmad
21:05 03 Sep 24
I had two needs and found your representative very helpful and very friendly and patient, making me feel comfortable. toal experience was excellent.
Ellen Coste
Ellen Coste
19:09 03 Sep 24
Good service . Thank you!
Nancy McCullagh
Nancy McCullagh
17:14 03 Sep 24
Thank you your your wonderful service and piece of mind in keeping my mother safe!
cindy pazderka
cindy pazderka
15:09 03 Sep 24
Old folks have lots of question, and Shawntel was both informative and patient. Thanks for helping us.
terry ropp
terry ropp
17:02 01 Sep 24
I contracted with Bay Alarm for my Mom. She has so far, luckily, never needed to use it. However, it did alarm for some reason, possibly accidentally. Bay Alarm immediately reached out to my Mom to... see if all was ok. Unfortunately she was in the bathroom and didn’t hear the person on the base. Bay Alarm contacted the local police who came within minutes to check on her. They are exceptionally responsive and I am very happy with their service. I can rest easy knowing my Mom is in good hands it something should happen.read more
Sharon Scaldini
Sharon Scaldini
15:29 01 Sep 24
Every conversation I have had with Bay Alarm people has been a pleasure. Your agents are pleasant, knowledgeable, and efficient. Today's call was no exception - GREAT service as usual!
Katherine Jensen
Katherine Jensen
20:32 31 Aug 24
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Google Rating
4.8
Based on 12396 reviews
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