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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.7
Based on 12763 reviews
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The process was very easy and the representative that I dealt with was knowledgeable and pleasant.
Stuart Faison
Stuart Faison
12:52 22 Nov 24
Quick service!!😄😄👍👍
Ronald Gabitzsch
Ronald Gabitzsch
01:55 22 Nov 24
I called to report my new card number and the gentleman was very kind in helping me through the procedure. I appreciated his direction and nice attitude!
Maxine Eddy
Maxine Eddy
01:27 22 Nov 24
Excellent customer service. Intelligent, caring, knowledgable. just activated the device. Don't know yet how well it will work in practice.
Joan Sickler
Joan Sickler
01:17 22 Nov 24
I had some issues about what would happen when my wife called for help. I got some conflicting information, but Brian has explained what to expect and has allayed my concerns. Excellent customer... service from this young man. I feel we've made a good choice.read more
Lance Heern
Lance Heern
23:58 21 Nov 24
I wear it every day and my family feels secure knowing I am being monitored. I'm 82 years old. I just called the support line and told them it was acting squirley and they said they would send me a... new one. It (the old one) now seems to work better than ever.read more
Tom Brown
Tom Brown
21:01 21 Nov 24
This was a great service for my 97-year-old mother. It gave us comfort knowing that she was being monitored and could inform us of any fall issues.
Mark Otto
Mark Otto
16:12 21 Nov 24
Very helpful in answering all my questions about equipment and monitoring of the system as well as setup of online account.
Annette Bellanger
Annette Bellanger
20:58 20 Nov 24
All questions answered promptly
Marlies Tenhaken
Marlies Tenhaken
20:19 20 Nov 24
My issue was quickly resolved in a friendly, professional manner. I'm very pleased with the customer service and service at Bay Alarm Medical.
Lynn Medeiros
Lynn Medeiros
19:04 20 Nov 24
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Google Rating
4.7
Based on 12763 reviews
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