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Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.7
Based on 12759 reviews
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I wear it every day and my family feels secure knowing I am being monitored. I'm 82 years old. I just called the support line and told them it was acting squirley and they said they would send me a... new one. It (the old one) now seems to work better than ever.read more
Tom Brown
Tom Brown
22:07 20 Nov 24
Very helpful in answering all my questions about equipment and monitoring of the system as well as setup of online account.
Annette Bellanger
Annette Bellanger
20:58 20 Nov 24
All questions answered promptly
Marlies Tenhaken
Marlies Tenhaken
20:19 20 Nov 24
My issue was quickly resolved in a friendly, professional manner. I'm very pleased with the customer service and service at Bay Alarm Medical.
Lynn Medeiros
Lynn Medeiros
19:04 20 Nov 24
Attended to all my needs in a professional and timely manner. Much appreciated.
kelly lynch
kelly lynch
17:03 20 Nov 24
Mary was exceptionally helpful, patient and thorough.
Judy Auer Shaw
Judy Auer Shaw
16:07 20 Nov 24
My phone call to change debit card went very well, thank you
Martha
Martha
01:57 20 Nov 24
The representative this evening was fantastic very helpful and got what we needed done taking care of great job
Ken Bedard
Ken Bedard
01:12 20 Nov 24
It should not be left to the Bay Alarm Medical customer to educate Bay Alarm Medical employees on policies or how they need to word emails sent to existing customers dealing with policies. existing... Bay Alarm Medical customers living in US, should be connected to US customer service people and NOT off=shore service people who really do not understand what the customer needs . These people are very good in keeping the phone call going without really helping and are reluctant to switch the call to US based personnel WHY. most frustrating - especially when an issue could easily be solved by making this change. It should NOT take 1+ hour to resolve a problem that could be eliminated by 10 minutes. I am a current customer and am really concerned about this issue.Better training of US based customer service people is a big PLUSread more
Ingrid Bernabe
Ingrid Bernabe
22:59 19 Nov 24
Mr. Austin was patient and explained everything clearly to help me set up my account.
Bonnie Walker
Bonnie Walker
22:26 19 Nov 24
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Google Rating
4.7
Based on 12759 reviews
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