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Google Rating
4.7
Based on 12827 reviews
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SOS Home

Award-Winning Medical Alert for In-Home Use

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SOS All-In-One

Get 24/7 Protection Both In And Away from Home

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SOS Micro

Discreet, Lightweight On-the-Go Protection

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SOS Smartwatch

Our Tech-Savvy Alternative to Traditional Medical Alert Systems

See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.7
Based on 12832 reviews
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We worked with Jackie and she was Wonderful. She explained how everything works and found the best products for us. She was never pushy and she just wanted what was best for us! We would highly... recommend Bay Alarm Medical.read more
Terry Hepler
Terry Hepler
00:34 15 Dec 24
Excellent. All personnel very patient and kind. Am very pleased that we chose Bay Alarm.
Ruth Ann Herdegen
Ruth Ann Herdegen
23:25 14 Dec 24
Fantastic customer service from Jenny. She was thorough, patient and very clear in her communication with us. People like her are the reason this business is so highly rated.
john thiels
john thiels
21:52 14 Dec 24
I had questions about using the device while travelling. The representative was very knowledgeable and Professional. She provided exactly the help I needed.
Ellen Grush
Ellen Grush
20:25 14 Dec 24
The Bay alarm medical personnel, Simon, as well as the call center were very helpful in walking me through 2 false alarms yesterday, and today, deactivating the newer button, activating the old,... smaller Lanier style button which had never given a false alarm over several years. Professional, pleasant and informative.read more
Mary Jo Kintner
Mary Jo Kintner
18:33 14 Dec 24
Fast, thorough, professional service
Robert Smith
Robert Smith
17:00 14 Dec 24
Great experience with Bay Alarm. Were always on top of everything
Tim Thompson
Tim Thompson
16:57 14 Dec 24
My MIL has had the watch device from Bay Alarm America for 10 months. I look up her device each morning and know if she is up and around based on the number of steps. She had a mishap in October... and it auto alerted due to her fall and got help quick. We are glad to have this service.read more
Cherie Boxberger
Cherie Boxberger
13:23 14 Dec 24
We had a conversation today with an employee of Bay Alarm about my mother’s account. She is 95 years old. They did help us to facilitate a good, working situation regarding the possible... communications between Bay and us (daughter, Karen, and son-in-law, Matt). The only problem we had is that it was very hard to understand the worker from India who was helping us. Twice as hard as it should have been. Other than that, it was satisfactory.read more
Karen Frasure
Karen Frasure
23:39 13 Dec 24
Not enough room here to describe the AWESOME customer service I have experienced with the Bay Alarm Medical staff. Jackie in sales and service couldn't be any better, she was my first contact and... made me feel so comfortable and she took such a load off my shoulders, answered my inquiries and worries, and fixed me up with products that would be so beneficial to my sis in- law whom to which I was shopping for. Samarth in billing helped me with kindness and was so knowledgeable, Kenny my gosh, also in billing was be on wonderful, helping sort out some changes and helped me to navigate other changes, he was so patient and kind and all 3 were the friendliest I have experienced in a very long time. EXCELLENT customer service is a rarity now a days but certainly not with this staff, they provided it with ease. Don't hesitate to contact Bay Alarm with your own or a loved one's needs. You'll be in really good hands!read more
Eileen W
Eileen W
18:07 13 Dec 24
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Google Rating
4.7
Based on 12827 reviews
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