About Alan

Alan has been with Bay Alarm Medical for 15 years. His philosophy is simple: Love what you do and do what you love.

Alan's Role at Bay Alarm Medical

Customers often come to us after an accident or some kind of unfortunate safety event. Often times this was caused from an accidental fall, heart condition, or stroke. Whatever the case may be, the process of shopping for a medical alert system is never “fun” and is usually accompanied by fear or stress of making sure help is available should an incident happen again.

My primary goal here at Bay Alarm Medical is to create a comfortable shopping experience to ultimately provide reliable and affordable peace of mind for you and your loved ones.. No high pressure sales, no annoying follow-ups, and no over-selling.

How has a Medical Alert System Helped You?

My grandfather moved in with my parents and occupied a downstairs in-law around the time he turned 80. He took a fall one morning while in the bathroom and couldn’t help himself up. Luckily, my father was home on his day-off and heard my grandfather yell for help.

Everything turned out okay as he only remained on the floor for a few minutes. However, that experience was enough for our family to set him up with a medical alert system.

My grandfather passed away in 2010. Fortunately, he never took another fall and never had to push the button but we were glad that if anything were to have happened, help would have been a simple push-button away.

Jasmine's Advice For Customers

When shopping for a medical alert system, stay clear of pushy sales people. If you are being pressured into buying a bunch of products you don’t need, run! Make sure the medical alert company you go with has your best interest at heart and asks you the right questions as well as listens to your questions.

About Kayla

I’ve been part of the Bay Alarm Medical Team since 2013, and have over a decade’s worth of customer service and sales experience. Aside from working at Bay Alarm Medical, I love photography and watching football (especially the 49ers). One of my biggest goals in life is to travel the world, make new friends and create fun memories.

Kayla's Role at Bay Alarm Medical

With over 10 years of experience in the medical alert industry, I support both our Inside Sales and Customer Retention teams, with a deep commitment to protecting seniors and providing peace of mind to their families. I ensure both teams lead with a compassionate approach, ensuring that our customers receive exceptional service and support through some of their most stressful times. My favorite part about serving our customers is when I get to hear the success stories, of how our products and our people saved their loved one’s life. It always makes me feel like we are part of the family!

What has the Medical Alert Industry Taught You?

The medical alert industry has been such a different experience compared to my previous sales positions with other companies. Instead of having the goal of aggressively selling and pushing products, this industry requires a higher level of care and honesty. Our team likes to act as doctors, though we haven’t had years of medical school, we really listen to our customers to determine what their fall history is, any medical conditions they have, and most of all, if our service is really a good fit for their needs. We never sell our products and services to people if they don’t need it.

Kayla's Advice For Customers

I always stress testing your medical alert system regularly. This is important so you can be sure that it will function properly in an emergency. We recommend testing it once a month and contacting our customer service line if ever you need assistance.

How has a Medical Alert System Helped You?

The years of stress and worry completely went away when our family decided to get a Bay Alarm Medical alert system for my aunt. A few years before, my uncle passed away and her kids were grown, so she lived alone. Although she still worked full time and was pretty healthy, no one would have ever predicted she would fall and be alone for hours before she got help. She was hesitant and didn’t want a medical alert system to take away her independence or age her. However, she tested it out and realized how important it was for us to feel peace of mind and for her to have that back up care.

About Haley

Haley Burress – Bio
Bay Alarm Medical – September 2023

Haley is a freelance writer specializing in senior health, caregiver support, and other topics relevant to older adults and aging. For more than 15 years, she had the honor of working in various senior living communities serving residents, families, and professional caregivers in local and national leadership roles. She uses that experience and those opportunities as she writes reliable, relatable, and realistic information that is designed to both educate and empower.

Over the past decade, Haley has had the opportunity to write informational resources, including extensive caregiver curriculum and training, for small and large senior service organizations. Her readers expect her to break down the sometimes overwhelming and frustrating information that comes with navigating senior living research, Medicare, and other social-emotional health topics.

When she isn’t writing at her desk (or at a corner table at her favorite coffee shop), Haley is usually walking her dog Junie around the neighborhood, exploring a new trail with her husband and teenage son, or sweating out stress on her Peloton bike. Just like other writers, Haley almost always has her nose in a book. 

She takes her role as a senior living and caregiver expert seriously! You can find her elsewhere on the internet, such as her website or LinkedIn.