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Google Rating
4.7
Based on 12878 reviews
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SOS Home

Award-Winning Medical Alert for In-Home Use

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SOS All-In-One

Get 24/7 Protection Both In And Away from Home

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SOS Micro

Discreet, Lightweight On-the-Go Protection

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SOS Smartwatch

Our Tech-Savvy Alternative to Traditional Medical Alert Systems

See How It Works

Jim T. Miller and the team at KFOR shows the entire suite of Bay Alarm Medical’s medical alert services and discusses the importance of why every senior should have one.

Listen to Real Calls

Most emergency calls only require assistance from family members or neighbors, with no need for paramedics. However, our dispatchers are ready to handle all situations and levels of severity, to take care of your loved ones needs. Listen to real calls from real Bay Alarm Medical customers in different situations.

Customer is in physical pain and needs immediate emergency help

Bay Alarm Medical saves the life of a customer that needs help breathing

Customer falls but only wants to contact a family member (instead of 911)

America’s #1 Rated Medical Alert Provider

Bay Alarm Medical’s SOS All-In-One with Fall Detection system works on a 4G LTE network, which provides the higher bandwidth needed for more accurate location tracking and better coverage nationwide. The system includes an automatic fall detection button, a neck lanyard, a wearable button with a magnetic attachment and a wristband. The wearable button is lightweight and compact enough to fit comfortably on a keychain, or as a bracelet or necklace.

Nicole Gregory | Contributor, Forbes Health

If you have health issues or have a loved one that may need immediate medical attention, consider an emergency response solution from Bay Alarm Medical. The In-Home Medical Alert System uses your existing landline and installs in seconds, and offers an extra-large help button and clear hands-free two-way audio. Its landline, cellular, and fall detection coverage are a bit more expensive than the competition, but the system delivered the fastest overall response times and the best portable help button range in our tests. That makes it our Editors' Choice for in-home medical alert systems.

John R. Delaney | Contributing Editor, PCMag

Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.

Christopher Norman, GNP | Senior Care Expert Contributor, Caring.com

Overall, Bay Alarm Medical offers affordable and streamlined on-the-go and in-the-home medical alert systems and services that help seniors live more comfortably. With plenty of affordable add-on accessories and versatile on-the-go options ranging from the GPS help button to an SOS smartwatch — there’s a device that fits every unique need. As a family-owned business for decades, they’ve provided life-saving medical alert systems to over 100,000 customers and live by their code of ethics to provide transparency and protection for aging adults.

Amie Clark | Co-Founder & Senior Editor, TheSeniorList

Some medical alert smartwatches require a smartphone, but the Bay Alarm SOS Smartwatch is functional all on its own. It has two-way calling, so if you press the help button, you can talk directly to the dispatcher through the smartwatch (and you can also talk to your loved ones). It also features location tracking and a built-in step tracker. The battery life ranges from six to 18 hours, depending on usage, and the device is water resistant with a rating of IP67.

Kim Wong-Shing | Senior Associate Editor, CNET

Google Rating
4.7
Based on 12878 reviews
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Excellent service and professionally handled.thank you so much.
Sandra Ellis
Sandra Ellis
15:32 20 Dec 24
Simon, from tech. was most helpful.
Catherine Bleigh
Catherine Bleigh
14:33 20 Dec 24
The response time in getting a technician to support you or answering any questions are very good
Nancy WISE
Nancy WISE
02:57 20 Dec 24
It's a good product, and works, but communication with customer service has been a little burdensome. It's been outsourced overseas. It's hard enough for my 90-year-old father to understand phone... conversations as it is, let alone someone who speaks good English, but with thick accents, it's really tough.read more
Inquisitive Wanderer
Inquisitive Wanderer
01:52 20 Dec 24
I just received the Bay Alarm Medical devices. I contacted their office with some questions. They were very helpfull and gracefully answered all my questions.
Lawrence Lang
Lawrence Lang
01:24 20 Dec 24
Great communication.
Todd Marcotte
Todd Marcotte
23:40 19 Dec 24
Bay Alarm staff were very professional and helped me to resolve my issue which was in no part related to anything that the company or any person at the company caused.
Chris Yaeger
Chris Yaeger
23:39 19 Dec 24
Excellent customer service
Ellie Ward
Ellie Ward
22:49 19 Dec 24
Ben went out of his way to help w equipment change.Thanks!
Richard Sweeney
Richard Sweeney
21:47 19 Dec 24
Very efficient and easy to Navigate!!
Diane Minoff
Diane Minoff
21:12 19 Dec 24
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Google Rating
4.7
Based on 12878 reviews
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