Pricing Main

How does it connect to my home?

We offer both in-home and on-the-go devices. Our in-home systems connect via a traditional landline or via cellular and our mobile devices all connect via cellular. If you're unsure on which system or device to choose, give us a call and we'll help you figure it out.

Is this eligible for HSA/FSA reimbursement?

YES! All Bay Alarm Medical services are approved (merchant code 8099) eligible for HSA/FSA reimbursement.

Does Insurance cover the costs?

You will need to contact your provider to determine if coverage is available.

Can Medicare cover the costs?

Traditional Medicare (Part A and Part B) does not cover medical alert systems. However, some Medicare Advantage (Part C) plans and private insurers do offer coverage. Some long-term care insurance plans also offer coverage. Read our blog post to learn more about medicare coverage.

Is there a trial period?

Yes. We provide a 15-day trial period from the date the system arrives at your doorstep. If you decide the system isn't right for you, ship the system back to us and we'll refund your money minus shipping costs.

Are there any hidden fees?

Bay Alarm Medical does not have any hidden fees associated with our medical alert services. All charges, including any one-time equipment costs, are shown clearly during the checkout process.

Do I have to sign a long-term contract?

Bay Alarm Medical does not require a long-term contract. Unlike some companies, we want to keep things simple. We will cancel your account once we receive all of the equipment in working/original condition without any cancellation fees.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs.

What payment options do you offer?

We currently offer Monthly, Quarterly, and Annual payment options. Meaning, your card will be automatically charged every month, every three months, or once every year depending what you choose. Payments can be set up using a credit card or debit card (Visa, MasterCard, or Discover). We do not accept American Express cards.

What happens if I cancel early?

If you purchase a quarterly or annual plan and cancel early, we will prorate and refund any unused months minus shipping and/or any free month promotions. Please note that we require 3 months of paid service for free shipping and 11 months of paid service for a free month.

How do I cancel service?

Give us a call to let us know you'd like to cancel service. If applicable, ship the equipment back to our corporate headquarters: 1140 Galaxy Way, Suite #150 Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us.

For more details, visit our cancellation page here: https://www.bayalarmmedical.com/cancellations/

Do your medical alert systems come with a warranty?

Your medical alert base station is protected under a warranty with Bay Alarm Medical as long as the issue occurred because of normal “wear and tear,” or manufacturer defect. However, the system is not protected if it is damaged beyond our control. (e.q. water damage, power surge, is dropped and breaks, cut wires, etc.)

People Love Bay Alarm Medical.

Google Rating

4.7

Based on 12759 reviews

I wear it every day and my family feels secure knowing I am being monitored. I'm 82 years old. I just called the support line and told them it was acting squirley and they said they would send me a... new one. It (the old one) now seems to work better than ever.read more

Tom Brown

22:07 20 Nov 24

Very helpful in answering all my questions about equipment and monitoring of the system as well as setup of online account.

Annette Bellanger

20:58 20 Nov 24

All questions answered promptly

Marlies Tenhaken

20:19 20 Nov 24

My issue was quickly resolved in a friendly, professional manner. I'm very pleased with the customer service and service at Bay Alarm Medical.

Lynn Medeiros

19:04 20 Nov 24

Attended to all my needs in a professional and timely manner. Much appreciated.

kelly lynch

17:03 20 Nov 24

Mary was exceptionally helpful, patient and thorough.

Judy Auer Shaw

16:07 20 Nov 24

My phone call to change debit card went very well, thank you

Martha

01:57 20 Nov 24

The representative this evening was fantastic very helpful and got what we needed done taking care of great job

Ken Bedard

01:12 20 Nov 24

It should not be left to the Bay Alarm Medical customer to educate Bay Alarm Medical employees on policies or how they need to word emails sent to existing customers dealing with policies. existing... Bay Alarm Medical customers living in US, should be connected to US customer service people and NOT off=shore service people who really do not understand what the customer needs . These people are very good in keeping the phone call going without really helping and are reluctant to switch the call to US based personnel WHY. most frustrating - especially when an issue could easily be solved by making this change. It should NOT take 1+ hour to resolve a problem that could be eliminated by 10 minutes. I am a current customer and am really concerned about this issue.Better training of US based customer service people is a big PLUSread more

Ingrid Bernabe

22:59 19 Nov 24

Mr. Austin was patient and explained everything clearly to help me set up my account.

Bonnie Walker

22:26 19 Nov 24

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Choose Package America's #1-rated medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.	SOS Home Landline Order Now	SOS Home Cellular Order Now	SOS Home Cellular w/ Fall Detection Order Now
Connection Type	Landline - Please call to ensure telco compatibility	LTE Cellular	LTE Cellular
Free Equipment Use i SOS Home consoles are leased free of charge but must be returned upon subscription cancellation.
24/7 USA-Based Monitoring i 24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified
Faster Connection Speeds i 4G LTE systems connect up to 60% faster than landline devices.
Easy Installation i Just plug the device into a power outlet and flip the "ON" switch. With cellular systems, you won't have to deal with landlines, telephones, or modem compatibility.
Interchangeable Button i LTE Cellular systems include an interchangeable button that can be worn as a necklace or on the wrist.
Auto Fall Detection i Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. This package includes an additional Auto Fall wearable button that requires a $30 device fee.
Black Friday Sale! 50% Off Device Purchase i Device purchase is required for SOS All-In-One 2. Choose between white or black. Includes a wearable combo button.	~~$149~~ $74.50	~~$149~~ $74.50
24/7 USA-Based Monitoring i 24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified
GPS Caregiver Tracking i Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.
In-Home Wearable Button i A wearable combo in-home help button is Included with all SOS All-In-One packages.
Auto Fall Detection i Mobile device will automatically detect a fall and connect with our 24/7 monitoring station without needing to push a button.
Black Friday Sale! 50% Off Device Purchase i Device purchase is required for SOS Micro. Includes wrist strap, lanyard, and belt clip.	~~$149~~ $74.50	~~$149~~ $74.50	~~$149~~ $74.50
24/7 USA-Based Monitoring i 24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified. GPS Location tracking is also included with all mobile services.
GPS Caregiver Tracking i Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.
Mobile Fall Detection i Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.			Optional
In-Home Protection i Bundle an In-Home System with your mobile help button and get complete coverage both in and away from the home.
Bundle Discount			Save $59.40/yr
Black Friday Sale! 50% Off Device Purchase i Device purchase is required for SOS All-In-One, Mobile & SOS Smartwatch	~~$199~~ $99.50	~~$199~~ $99.50	~~$199~~ $99.50
24/7 USA-based monitoring. i 24/7 USA-Based Monitoring
Caregiver Tracking i Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.
Fall Detection i Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.			Optional
In-Home Protection i Bundle a Cellular In-Home system with your SOS Smartwatch and get complete coverage both in and away from the home.
Bundle Discount			Save $59.40/yr
	Order Now	Order Now	Order Now

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2024 Consumer Reports® Ratings

Try Us Risk-Free

Vial of Life

People Love Bay Alarm Medical.

Get Started, Risk-Free:

Which Medical Alert System is Right for You?

Shop Online.

Start Your Risk-Free Trial

Call Us.

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