Pricing Main

How does it connect to my home?

We offer both in-home and on-the-go devices. Our in-home systems connect via a traditional landline or via cellular and our mobile devices all connect via cellular. If you're unsure on which system or device to choose, give us a call and we'll help you figure it out.

Is this eligible for HSA/FSA reimbursement?

YES! All Bay Alarm Medical services are approved (merchant code 8099) eligible for HSA/FSA reimbursement.

Does Insurance cover the costs?

You will need to contact your provider to determine if coverage is available.

Can Medicare cover the costs?

Traditional Medicare (Part A and Part B) does not cover medical alert systems. However, some Medicare Advantage (Part C) plans and private insurers do offer coverage. Some long-term care insurance plans also offer coverage. Read our blog post to learn more about medicare coverage.

Is there a trial period?

Yes. We provide a 30-day trial period from the date the system arrives at your doorstep. If you decide the system isn't right for you, ship the system back to us and we'll refund your money minus shipping costs.

Are there any hidden fees?

Bay Alarm Medical does not have any hidden fees associated with our medical alert services. All charges, including any one-time equipment costs, are shown clearly during the checkout process.

Do I have to sign a long-term contract?

Bay Alarm Medical does not require a long-term contract. Unlike some companies, we want to keep things simple. We will cancel your account once we receive all of the equipment in working/original condition without any cancellation fees.

What's your refund policy?

You may cancel your Bay Alarm Medical subscription at any time and we will refund any unused months less shipping costs.

What payment options do you offer?

We currently offer Monthly, Quarterly, and Annual payment options. Meaning, your card will be automatically charged every month, every three months, or once every year depending what you choose. Payments can be set up using a credit card or debit card (Visa, MasterCard, or Discover). We do not accept American Express cards.

What happens if I cancel early?

If you purchase a quarterly or annual plan and cancel early, we will prorate and refund any unused months minus shipping and/or any free month promotions. Please note that we require 3 months of paid service for free shipping and 11 months of paid service for a free month.

How do I cancel service?

Give us a call to let us know you'd like to cancel service. If applicable, ship the equipment back to our corporate headquarters: 1140 Galaxy Way, Suite #150 Concord, CA 94520. We recommend getting a tracking number when shipping the package back to us.

For more details, visit our cancellation page here: https://www.bayalarmmedical.com/cancellations/

Do your medical alert systems come with a warranty?

Your medical alert base station is protected under a warranty with Bay Alarm Medical as long as the issue occurred because of normal “wear and tear,” or manufacturer defect. However, the system is not protected if it is damaged beyond our control. (e.q. water damage, power surge, is dropped and breaks, cut wires, etc.)

People Love Bay Alarm Medical.

Google Rating

4.8

Based on 12582 reviews

Service is great for someone without dementia. If the user can maintain her digital and technical life, this solution is great for someone who is physically failing. As her agent, I had to fix... issues associated with credit card changes and disconnect issues because she no longer knew which alarm was making the noise, so she started disconnecting anything. The service is great if the user can use it when it’s needed. The operator was great when I told them I accidentally set it off. It took less than 30 seconds for someone to respond. Meanwhile voice prompts told us someone would answer soon.read more

ROSAN NELSON

14:05 05 Oct 24

Had an excellent experience with the Bay Alarm employee today, He was able to answer my questions well, and assist me in making the changes I wanted to make. And, he was very patient and polite... with me! Thank you!read more

Janet Wesselman

00:18 05 Oct 24

We purchased the home safety program for my elderly mother . It included the pendant which included fall prevention. Unfortunately, we did not realize the operator voice was not audible through the... pendant, just the base unit. This meant that if my mother had a false alarm upstairs she could not hear the operator checking on her. Since there was noresponse, an ambulance would be called unnecessarily.We discovered this the hard way🥴However in talking with Bay Alarm, we were able to purchase a different unit which would alert her through the pendant. I was very pleased with my customer service representative’s knowledge and helpfulness. I am sure this new system will work for our family.read more

Linda Gray

21:37 04 Oct 24

Great customer service and gives us peace of mind, knowing my mom has help when I can't be there.

Deb Earhart

21:33 04 Oct 24

Representative I talked with was very helpful, courteous & understanding.Trying to change my password online was difficult. Web ssd's items was VERY slow to respond, then said token to change PW was... no good (?). I just followed directions. So started all over, at first same, very slow, then was successfully changed.read more

James “Jim” Anderson

21:22 04 Oct 24

This service has been outstanding for my mother! They are always very gracious when she pushes the button accidentally. AND, when she really needed it, they stayed on the line with her until an... ambulance arrived which she found so reassuring. I am very glad I chose this service for her.read more

Joan Flaaten

20:32 04 Oct 24

I don't give reviews for businesses. Sorry

Judy

19:22 04 Oct 24

Staff was informed, capable, polite, helpful, as always. However, the alarm button is problematic. It went off when I placed it horizontally on a shelf, it told me "fall detected," and that I could... cancel the alert by pressing the "HELP" button for two seconds. I did so, but 9-1-1 was called anyway. EMTs arrived, were told it was a mistake, were understanding.read more

Marvin Sosna

22:51 03 Oct 24

I think the guy's name was Mark with whom I spoke. VERY pleasant, very willing to help and for the most part, easy to understand. There was one time when what he said wasn't clear and he just... repeated it slower and I was able to get what he meant. I was thankful this part of the business was open so I could resolve the matter for my mom quickly. So far (1 week in) we have nothing but great things to say about Bay Alarm Medical.read more

Cathy Miller

22:07 03 Oct 24

Customer service excellent. This is a legitimate company. A++++

Kelley Johnson

17:01 03 Oct 24

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Choose Package America's #1-rated medical alert system. Complete protection for inside the home. All packages include your choice of a necklace or wrist button. Easy plug & play installation.	SOS Home Landline Order Now	SOS Home Cellular Order Now	SOS Home Cellular w/ Fall Detection Order Now
Connection Type	Landline - Please call to ensure telco compatibility	LTE Cellular	LTE Cellular
Free Equipment Use i SOS Home consoles are leased free of charge but must be returned upon subscription cancellation.
24/7 USA-Based Monitoring i 24/7 USA-based monitoring centers located in Utah & Idaho. Professionally-trained, UL-Listed, & CSAA 5-Diamond Certified
Faster Connection Speeds i 4G LTE systems connect up to 60% faster than landline devices.
Easy Installation i Just plug the device into a power outlet and flip the "ON" switch. With cellular systems, you won't have to deal with landlines, telephones, or modem compatibility.
Interchangeable Button i LTE Cellular systems include an interchangeable button that can be worn as a necklace or on the wrist.
Auto Fall Detection i Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. This package includes an additional Auto Fall wearable button that requires a $30 device fee.
Sale! $30 off Device Purchase i Device purchase is required for SOS All-In-One 2. Choose between white or black. Includes a wearable combo button.	~~$129~~ $99	~~$129~~ $99
24/7 USA-Based Monitoring i 24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified
GPS Caregiver Tracking i Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.
In-Home Wearable Button i A wearable combo in-home help button is Included with all SOS All-In-One packages.
Auto Fall Detection i Mobile device will automatically detect a fall and connect with our 24/7 monitoring station without needing to push a button.
Device Purchase i Device purchase is required for SOS Micro. Includes wrist strap, lanyard, and belt clip.	$99	$99	$99
24/7 USA-Based Monitoring i 24/7 USA-based monitoring. Professionally trained, UL-Listed, and CSAA 5-Diamond Certified. GPS Location tracking is also included with all mobile services.
GPS Caregiver Tracking i Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.
Mobile Fall Detection i Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.			Optional
In-Home Protection i Bundle an In-Home System with your mobile help button and get complete coverage both in and away from the home.
Bundle Discount			Save $59.40/yr
Sale! $30 off Device Purchase i Device purchase is required for SOS All-In-One, Mobile & SOS Smartwatch	~~$179~~ $149	~~$179~~ $149	~~$179~~ $149
24/7 USA-based monitoring. i 24/7 USA-Based Monitoring
Caregiver Tracking i Check in on mom's current location in real-time and access her location history with our Caregiver Tracking app. Includes low battery notifications.
Fall Detection i Automatically detects a fall and connects with our 24/7 monitoring station without needing to push a button. Feature applies to Mobile Device only.			Optional
In-Home Protection i Bundle a Cellular In-Home system with your SOS Smartwatch and get complete coverage both in and away from the home.
Bundle Discount			Save $59.40/yr
	Order Now	Order Now	Order Now

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2024 Consumer Reports® Ratings

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Vial of Life

People Love Bay Alarm Medical.

Get Started, Risk-Free:

Which Medical Alert System is Right for You?

Shop Online.

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